DocuSign’s Carrie-Anne Mosley supports the federal mission by helping GovCons be more effective
DocuSign is synonymous with enabling secure digital signatures – a huge improvement over the typical paper-based processes used by government agencies. However, the contracting community is also becoming aware of the company’s new tools for contract lifecycle management.
“We realized that our customers need more than just the digital signature,” says Carrie-Anne Mosley, DocuSign area vice president of the federal government.
To that end, in 2018 the company bought SpringCM, whose technology enables smoother processes in support of federal contracts.
In short: Contract lifecycle management tools help GovCons to interact more effectively with their federal customers and their subcontractors, suppliers and partners.
“We allow organizations to have a clause library, a language library that usually includes a document or a contract,” Mosley said. “Then the solution enables a functional person – not a technical person – to choose the legal language or the contractual language to create a document. This happens automatically, based on business rules. “
Suppose a systems integrator receives a contract with a government agency. The SI has to deliver sub-contract documents – usually a chaotic and time-consuming effort. With contract lifecycle management, GovCon can ensure that these documents comply with the constantly changing state clauses and requirements.
“We have a tool that allows you to analyze all of your contracts to see which are compliant and which are not. It then automatically updates those contracts and subcontracts, ”Mosley said. A recently introduced component of artificial intelligence adds a powerful analytical overlay to this process.
The strong demand for tools like this represents a significant market opportunity for DocuSign, Mosley said. F.or for example the company recently worked with a large aircraft manufacturer, lots of M&A activity.
“They wanted to review their contracts before they sold to see what contracts contained the transferability language and other relevant clauses,” she said.
Usually this would be a large and largely manual undertaking. The company would employ contract administrators, paralegals, and lawyers to sift through thousands of contracts, a time-consuming and costly endeavor.
“Using our artificial intelligence tool, they looked at the portfolio of 16,000 contracts and found that only 4,000 required human intervention,” said Mosley. “We were able to reduce the workload by 75%, which saves the company a lot of time and money.”
Large systems integrators can have tens of thousands of active contracts and subcontracts. Every time a government enacts new laws or regulations that affect terms and conditions, it triggers a (usually manual) review process.
“This tool will automate that analysis,” said Mosley. “We therefore see an enormous opportunity to reduce costs for our customers and to shorten their time to value. Part of the challenge lies in prioritization: for every company, opportunities for improvement are a target-oriented environment. Many companies are inundated with IT-related projects, from upgrading existing ERP systems to cloud migrations, and this type of solution is lagging behind. “
In addition, DocuSign needs to differentiate itself from smaller niche providers in this area. It is In-depth technical know-how and high scalability help him to set his offers apart from the crowd.
“We emphasize the broad applicability of our solution because it can be used for many different use cases and the short time it takes to get deployed and get value,” said Mosley.
“We are also tightly integrated with Salesforce.com, SAP, ServiceNow and other solutions, which makes this a great proposition for companies who already use these tools,” she added. “Many of our government customers are using these solutions in their environments and we are giving them the opportunity to get additional value from these investments.”
DocuSign has been named an industry leader in contract lifecycle management by Forrester and Gartner, and the company also holds high levels of security certifications, including FedRAMP Moderate and IL-4 environments.
“The security certifications are very compelling because the companies that support the government want to be sure that the cloud technologies they use will pass government security tests,” said Mosley. “Since we are FedRAMP Moderate and DOD IL4 authorized for electronic signatures, we meet all of these requirements for working with PII, PHI and other controlled, unclassified information.”
Mosley has worked in and around the government for over two decades. It is a particular satisfaction for her to support the federal mission.
“We help companies that serve the government do their jobs and work more effectively,” she said. “In doing so, we are also making the government more transparent, more accessible and easier to get involved.”
As authorities digitize manual processes, it becomes easier for citizens to see what’s inside. The modernization efforts embodied in digital signatures and contract lifecycle management tools are ultimately leading to an overall more responsive and user-friendly federal government.
“We are really honored to be the technology platform that supports many of these endeavors,” said Mosley.